Repair service

One of a kind: The ROOR repair service

We deliberately do not sell a short-lived disposable product, but individual glass unique pieces that should accompany their owner throughout his life. Since our products are handmade by professional glassblowers, we also have the necessary know-how to carry out a possible repair professionally.

This takes time, we always decide on the duration of a repair on a case by case basis.

Unfortunately not all pipes & glass are unique to repair!

Important! Due to customs relevant circumstances (customs clearance in Germany of used unique glass & pipes) we can not offer or accept repairs/rebuilds from - USA, Canada, GB, Australia, CH, NOR!

Small parts & accessories (e.g. clear heads, center parts, clear diffusers etc.) are unfortunately NOT repaired!

When you Your absolutely clean defective pipe/or acc. directly to us in Frankenthal and pick it up again, we will be happy to provide you with a replacement device for the time of the repair against a deposit.

Repair costs

The cost of a repair depends, of course, on the damage and the nature of the glass product (wall thickness, cut size, etc).

By "remote diagnosis phone or email" we can unfortunately NOT pass on any information about costs or possibilities, because we need to see the damage to be able to really assess it.

But we will be happy to send you a non-binding estimate when we have the "glass unique in reality" in Frankenthal! (Please send only clean pipes, otherwise we have to charge 50,- Euro cleaning costs, see also below)

When repairing the bevel, please note that the length of the center section or diffuser may change when the bevel is repositioned. On the repair order, you can specify under "additional wishes", whether we should supply you directly with a new and perfectly fitting.

We only accept packages with sufficient postage where the glass item is in a clean condition. (otherwise we have to charge cleaning costs, see below).

Please send us the completely (in block letters) filled out Repair order by e-mail to info@roor.de
Upon receipt, we will promptly contact you and send you a non-binding estimate for the repair! If you accept this, we will repair the pipe and send it back to you.
If you decide not to have the item repaired, we can professionally dispose of the returned item for you or return it to you upon payment of shipping costs.

Preparations for repair

The glass object to be repaired must PERFECTLY CLEAN be made before sending to ROOR! There must be no adhesive residue or other deposits, otherwise we have to charge 50€ cleaning costs, in addition to the repair costs.
-> Please never clean ROOR products in the dishwasher!
In addition, make sure that the packaging is extremely careful so that no further damage can occur during shipping. Please do not use textiles for packing! Our tip: REICH! clean bubble wrap and additionally clean paper / cardboard to stabilize the delivery well in the box.
Absolutely the Repair order completed in full and in block letters (incl. e-mail address + telephone number).