We deliberately do not sell a short-lived disposable product, but rather individual unique glass items that should accompany their owner throughout his or her life. Since our products are handmade by professional glassblowers, we also have the necessary know-how to carry out any repairs professionally.
Unfortunately not all pipes can be repaired!
If you your clean broken pipe/ or acc. directly to us in Frankenthal and pick it up again, we will be happy to provide you with a replacement unit for the time of repair (Corona conditional, not binding).
The cost of a repair depends, of course, on the damage and the nature of the glass product (wall thickness, cut size, etc). By " remote diagnosis telephone or email " we give unfortunately NO information to costs or possibilities ! But gwe're sending you a new non-binding cost estimate on request when we have the "glass unique in reality" available! Please simply make a note on the completed and printed form Repair order do! Without this note the device will always be -> repaired and then sent back to you cash on delivery.
Vorsicht Glas GmbH
Important! Due to customs relevant circumstances ( customs clearance in Germany ) we can none Offer repairs/ rebuilds in the USA, Canada,Australia,CH, NOR or accept from these countries!
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