We deliberately do not sell a short-lived disposable product, but rather individual unique glass items that should accompany their owner throughout his or her life. Since our products are handmade by professional glassblowers, we also have the necessary know-how to carry out any repairs professionally.
This takes time , we always decide on the duration of a repair.
The delivery time in the month of December is from experience 2-4 times longer than Jan - Nov!
Unfortunately not all pipes & glass are unique to repair!
Important! Due to customs relevant circumstances ( customs clearance in Germany of used unique glass & pipes ) we can not offer or accept repairs / conversions from - USA, Canada, GB, Australia, CH, NOR!
Small parts & accessories ( e.g. clear heads , center parts , clear diffusers etc. ) are unfortunately NOT repaired !
If you your clean broken pipe/ or acc. directly to us in Frankenthal and pick it up again, we will be happy to provide you with a replacement device for the time of the repair against a deposit.
The cost of a repair depends, of course, on the damage and the nature of the glass product (wall thickness, cut size, etc).
Please simply make a note on the completed and printed form Repair order do!
Without this note, the device is always -> repaired and then sent back to you by cash on delivery DHL!
Vorsicht Glas GmbH