Repair service

One of a kind: The ROOR repair service

We deliberately do not sell a short-lived disposable product, but rather individual unique glass items that should accompany their owner throughout his or her life. Since our products are handmade by professional glassblowers, we also have the necessary know-how to carry out any repairs professionally.

Unfortunately not all pipes can be repaired!

If you your clean broken pipe/ or acc. directly to us in Frankenthal and pick it up again, we will be happy to provide you with a replacement unit for the time of repair (Corona conditional, not binding).

Repair costs

The cost of a repair depends, of course, on the damage and the nature of the glass product (wall thickness, cut size, etc). By " remote diagnosis telephone or email " we give unfortunately NO information to costs or possibilities ! But gwe're sending you a new non-binding cost estimate on request when we have the "glass unique in reality" available! Please simply make a note on the completed and printed form Repair order do! Without this note the device will always be -> repaired and then sent back to you cash on delivery.

Preparations for repair

1. The glass object to be repaired must be absolutely clean (no adhesive residues or other deposits!) are present here, otherwise 50€ cleaning costs
2. In addition, make sure that the goods are packed extremely carefully so that no further damage can occur during shipping. Please do not use textiles for packing! Our tip: plenty of !!! clean bubble wrap and additionally clean paper/cardboard to stabilize the delivery in the box well.
3. Absolutely the
   

   Repair order enclose the completed form in block letters (including e-mail address + telephone number). - If desired, with a note for a non-binding cost estimate.