Repair service

One of a kind: The ROOR repair service

We deliberately do not sell a short-lived disposable product, but rather individual unique glass items that should accompany their owner throughout his or her life. Since our products are handmade by professional glassblowers, we also have the necessary know-how to carry out any repairs professionally.

This takes time , we always decide on the duration of a repair.

Unfortunately not all pipes & glass are unique to repair!

Important! Due to customs relevant circumstances ( customs clearance in Germany of used unique glass & pipes ) we can not offer or accept repairs / conversions from - USA, Canada, GB, Australia, CH, NOR!

Small parts & accessories ( e.g. clear heads , center parts , clear diffusers etc. ) are unfortunately NOT repaired !

If you your absolutely clean defective pipe/ or Acc. directly to us in Frankenthal and pick it up again, we will be happy to provide you with a replacement device for the time of the repair against a deposit.

Repair costs

The cost of a repair depends, of course, on the damage and the nature of the glass product (wall thickness, cut size, etc).

By " remote diagnosis telephone or email " we give unfortunately NO information to costs or possibilities further !

But with pleasure we transmit you a non-binding cost estimate on request when we have the "glass unique in reality" in Frankenthal absolutely clean!

Please simply make a note on the completed and printed form Repair order do!

Without this note, the device is always -> repaired and then sent back to you by cash on delivery DHL!

Preparations for repair

The glass object to be repaired must be perfectly clean (no adhesive residues or other deposits!) are present here, otherwise 50€ cleaning costs
-> Never clean ROOR products in the dishwasher!
In addition, make sure that the goods are packed extremely carefully so that no further damage can occur during shipping. Please do not use textiles for packing! Our tip: plenty of !!! clean bubble wrap and additionally clean paper/cardboard to stabilize the delivery in the box well.
Absolutely the Repair order enclose the completed form in block letters (including e-mail address + telephone number). - If desired, with a note for a non-binding cost estimate.