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Shipping & payment

SHIPPING INFORMATION

The dispatch takes place with the Deutsche Post AG/DHL Express or GLS.

ROOR is entitled to make partial deliveries if this appears advantageous for speedy processing and is reasonable for the customer without disadvantages. If the customer wishes to have a delivery address that differs from the invoice address, he should inform ROOR of this when placing his order. If payment is made by credit card, a different delivery address is not possible. The holder of the credit card must correspond to the invoice recipient. The customer is requested to check directly upon receipt of the goods whether the packages are undamaged and whether the correct products have been delivered in the correct quantity. In case of wrong deliveries or damage, the customer is requested to have the deliverer sign a receipt for the delivery and to contact ROOR afterwards. The statutory warranty rights to which the customer is entitled are not affected by this. We ship standard goods within 5-14 working days. In the case of payment in advance, the shipping period begins when the payment is received, in the case of payment by cash on delivery or credit card, when the order is placed. For unique items and other personal individualisation, the delivery time can be extended to 14-28 working days!

Delivery costs within Germany

DHL/GLS insured parcel under 100 EUR order value EUR 7
DHL/GLS insured parcel over 100 EUR order value free shipping
Cash on delivery under 100 EUR order value EUR 14
Cash on delivery over 100 EUR order value EUR 8

Delivery costs within Europe

DHL insured postal package EUR 20

Delivery charges Canada/USA

DHL insured parcel to Canada or the USA EUR 35

Delivery costs worldwide

DHL insured parcel - to all other countries EUR 30

Shipping costs Australia

DHL insured parcel EUR 35,- + EUR 11,- crisis surcharge = EUR 46,-

The DHL parcel is insured up to a value of Euro 500,-. For a higher value of goods we offer an additional insurance for an extra charge of Euro 10,-.

Note for customers from overseas and Switzerland!

We have no influence on the delivery time of the carrier and customs clearance, which may cause delays of up to 4 weeks between our delivery and the delivery!

Payment service provider

  • Credit card payment via VISA, Mastercard and American Express
  • Payment by PayPal
  • Prepayment by bank transfer
  • Last name by DHL
  • Anonymous payment by crypto currency Bitcoin
 

For returns & returns

Vorsicht Glas GmbH
Am Rosengarten 3
67227 Frankenthal